Unsure what Ethernet cable you need?
Look no further than our Ethernet Cable Finder. Answer a couple of questions and let trueBOT guide you to the perfect cable for any situation.
Still have questions? Check out our in-depth blogs, insightful white papers, and instructional videos on all things Ethernet cable and low voltage supplies.
Time to find coaxial cable and connectors for your install? Well, you are in the right spot!
Check out our in-depth blogs, white papers, and instructional videos about everything going on in the low voltage industry and one of the best sources for coaxial information.
Have questions? Our networking experts have the answers! Check out our Cable Academy for more information.
Fiber Optic expertise at your fingertips.
Looking to deepen your understanding of fiber optic technology? Look no further than trueCABLE's Cable Academy. Our extensive collection of blogs, masterfully crafted by industry experts, offers a wealth of invaluable insights into the world of fiber optic cabling.
Have questions? Our networking experts have the answers. Check out our Cable Academy for more information.
Effortless cable management. Learn how we do it.
Low-voltage tools and accessories should keep your networking installations clean and organized. trueCABLE has a variety of high quality cable management tools, accessories and informative blogs for all your installation needs.
Check out our Cable Academy today and expand your knowledge.
Our high-quality bulk Ethernet cables are available in Cat5e, Cat6, and Cat6A. Manufactured with solid,...
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You rely on your cable tools to perform. We designed our Ethernet cable tools to last...
Build fast, reliable links with trueCABLE’s Ethernet Patch Cables. Engineered for consistent performance and durability,...
At trueCABLE, we supply coaxial cable connectors, so you can hook up any...
Investing in high-quality tools is essential for long-term success. Our fiber optic tools are...
Need to return something? No problem. We’ll take care of you. We have a 30-day return policy for all of our products. In order to be eligible for a return, your item(s) must be unused and in the original unopened packaging. To initiate a return, please head to our returns portal.
Return Policy
We have a 30-day return policy for all of our products. To initiate a return please head to our returns portal.
To get started you’ll need the order number and email address associated with the order. If you don’t know your order number, you can find this on the order confirmation email in your inbox. If you’re still unable to find it you can contact us at info@truecable.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging. If you are returning more than one box/reel of cable, please submit each as an individual return in order to receive separate shipping labels. We cannot process partial returns for multi-piece packages as we do not have the ability to provide refunds for individual items within a multi-pack.
Shipping
We will provide you with a prepaid shipping label once you submit your return through the returns portal. For your convenience, we offer deeply discounted rates on return shipping. The amount for the return shipping label will be deducted from your total refund amount. Shipping costs are non-refundable.
Damaged Item or Fulfillment Mistakes
Please check your order upon receipt. Quickly reporting damages and shortages to our team can help us correct any problems. If you aren’t satisfied, please contact our team or visit the returns portal link within 30 days of receipt for a refund or replacement.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your item(s) are returned to us used, not in its original condition, missing pieces and/or with an opened package, we will issue a restocking fee up to 50% based on the condition of the return.
We’ll always send you an email once your refund has been issued. If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. Bank processing times may vary, if you have not received your refund within 4-6 weeks, please contact us. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@truecable.com.
We’re real people passionate about low-voltage supplies and customer service. We would love to help with any questions you may have. Feel free to Contact Us now!
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